Responsible Gambling

At Lucky Mister Casino, we want gambling to remain a form of entertainment, not a way to make money or deal with financial pressure. Our responsible gambling approach puts player wellbeing first. We provide account tools to help you set personal limits, take a break or exclude yourself from gambling. If gambling is causing concern, support is available, and asking for help is a positive step. Take time to understand your choices and use the controls that suit you. You can find the Lucky Mister Casino Responsible Gambling information and account tools below.

Player protection

Gambling is for adults aged 18 and over. Only gamble with money you can afford to lose, and never use gambling to pay bills, recover losses or solve financial problems. You can stop at any time.

Our account tools are there to help you manage your activity. Set limits before you play and review them if your circumstances change. If you feel unable to stay within your limits, take a break and contact a support service.

Tools to manage your activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits in the Responsible Gambling section of your account. Loss limits are also available. Choose an amount that fits your budget and do not increase it to chase losses. Limit increases may include a waiting period.

Time limits and time-outs

Use session reminders to keep track of time. You can take a time-out for 24 hours, 7 days or 30 days, or lock your account in an emergency. Step away if gambling is taking more time or attention than you intended.

Self-exclusion

If you need a longer break, request self-exclusion through your account. Self-exclusion is available for at least six months. In the UK, you can also use GAMSTOP to block access to online gambling accounts with participating operators. Visit gamstop.co.uk for details.

Recognising when gambling may be a problem

Signs to watch for include spending more time or money than planned, trying to win back losses, hiding gambling from people close to you, borrowing money to gamble, or feeling anxious or irritable when you stop. These signs do not have to reach a crisis point before you seek help.

Staying in control

Decide your time and spending limits before you begin. Take regular breaks, keep gambling separate from essential household money, and avoid gambling when upset, tired or under the influence of alcohol. Do not borrow to gamble or try to recover losses by continuing to play. If your limits no longer feel manageable, use a time-out or self-exclusion and speak to someone you trust.

Professional help and support

For confidential support in the UK, contact GamCare at gamcare.org.uk. Gamblers Anonymous offers peer support at gamblersanonymous.org.uk or on 0203 837 6159. The National Problem Gambling Clinic can be reached at cnwl.nhs.uk/npgc or 020 7055 2000.

If you are worried about someone else, encourage them to speak with a support service and offer practical help to find one. If there is an immediate risk to someone’s safety, contact emergency services.